Unacceptable service! Shouldn’t be supported

I used to be a loyal customer of One Juice before the management change. Unfortunately, the service has deteriorated to the point where it is no longer worth supporting.

I placed my order on 4 January and only received it on 16 January — after waiting 10 days, with no response to my messages or follow-ups.

When the order finally arrived, it was simply left with security without any label on the box and no notification that it was being delivered. Security had no idea who it was for, and I only received it a day later after it had been standing there. I’ve attached photos for reference.

This experience is a stark contrast to how things used to be. Previously, deliveries were handled with care — packed in insulated boxes, clearly labelled, with printed instructions included. This time, the order arrived in unmarked, tacky boxes with no care, communication, or professionalism.

Overall, I’m extremely disappointed, especially as a former loyal customer. The decline in service quality is evident and unacceptable.