CH
Carolize H

1 reviews | Active since Jul 2013

25 Feb 2025, 15:08

One Juice leaves a sour taste in your mouth.

<div>I placed my last ever order with One Juice on January 11, 2025.

They promised fresh juices and quick delivery but took almost a month to send my order with continuous delays and excuses. Despite it all, the juices were not refrigerated during transit and storage and were spoiled upon arrival.

Dougmor acknowledged the situation and told me to throw the products away and said he would arrange my refund on 3 Feb. Once again, despite empty promises and apologies, I still haven't received my money as of February 25th.

The worst part is, this isn't an isolated incident! This is the THIRD time I have received expired goods from them! On 2 previous occasions I received fizzy and sour protein shakes from them. When I went to their store to attend a pre-organised group discussion/survey to address this, nobody else was there, they told me to wait for the manager to arrive. She arrived an hour late, said that it wasn't happening anymore, shoved some juices in my hands and sent me off.

Their customer service is dishonest and unprofessional—giving contradictory excuses, ignoring follow-ups and downright unpleasant. I have now escalated this case to the National Consumer Commission.

If you value your time, money, and health, AVOID One Juice at all costs!</div>

0
Replies (0)