Worst Company to deal with, No communication, No customer care

Dealing with this company is painful!!! at best. If you thinking of signing on with them RUN for the hills. No send of customer care at all. I submitted a 3rd party claim on the 13th of September, providing all documents as instructed. No Feedback, I then called only to be told to send more documents, sent those. Again no feedback. Called again, only to be asked to send other documents. AGAIN no feedback. Called again for the 4th time, Friday, 13 October, only to be told the consultant reviewing my case is on leave, after being on leave when the case was allocated to her, and calling during the week and never getting a hold of her. Left a message for the supervisor to call me back, after 3 hours I had to call them AGAIN And this is where it gets me, the attitude was appalling, how dare I ask why my claim is taking so long, how dare I comment on the fact that the consultant is on leave and updated my claim a week ago. How dare I suggest that she attend a customer care course, " Mam that is non of your business" Wow, I have never been treated like that, not even dealing with public company, and we know how they are. THEN, wait for it was told to follow up on Tuesday, I need to follow up.