SHOCKING CONDUCT FROM ONE INSURANCE UNDERWRITING MANAGERS

My son was involved in a motorvehicle accident on 6th September 2023, which he was not liable for. My son, together with the the truck driver who side swiped the front of his vehicle exchanged their respective information and jointly reported the accident to the Cleveland SAP on the same day. On 7th September, I contacted the claims department of the company the truck driver worked for, who requested that I email them so that they could send the pertinent information in order to facilitate this claim. I immediately responded, and then sent 3 mails during the course of the following week once I received these from the various parties concerned. The final email being sent on 14 September. The company informed me that my emails and attachments had been sent in their entirety to their insurers.

After following up a few times with the company concerned, I was finally telephonically contacted by Hector Mnisi from One Insurance Underwriting. As I was busy with clients at the time, I was unable to discuss this matter and requested that he email me so that I could either return the call or correspond via email. Astonishingly, Mr Mnisi's email requested the EXACT documents I had forwarded to the company in question nearly 3 weeks prior! To date I have sent Mr Mnisi two emails dated 2 and 5 October and left voicemail messages on the same dates, to which I have not had the courtesy of a reply. I also contacted the company in question on 6 October who has said they would follow up and get him to respond, also to no avail!

We have been passed from pillar to post for the past six weeks, despite us being compliant with all your bureaucracy. If this matter continues to delay, I will be left with no option but to report this to the short term insurance ombudsman!