POOR CUSTOMER SERVICE

With great disappointment and dissatisfaction, I am writing this review in the hopes that one insurance company will now take my case seriously. Your employees are driving me around. I call daily to inquire about the progress of my case, but I never get a response. My car was damaged and parked months ago. Shell South Africa was notified of this issue until it began to take action to try to resolve it. My car claim has been stuck with your team, and they are unable to tell me if it will be paid or not. I anticipate a speedy resolution because I don't have time to pursue your team. Note that additional actions will be taken should I not be given an answer . I have already wasted a significant amount of time and effort trying to get an update on my case, but the lack of response from your team is highly frustrating. It is unacceptable that my car claim has been stuck in limbo for so long, and I expect immediate attention to this matter. If I do not receive a clear answer regarding the payment of my claim by this Friday, I will have no choice but to escalate this issue further and explore legal options to ensure my rights are protected.