ONE Insurance is not worth having as a Insurance

Really at my ropes end with this insurance ... POLICY NO : HCV/840663 , CLAIM NO : CLM665152 On the 13/01/2025 my truck overturned near the Bothaville crossing. I was instructed by the Insurance to fill out the forms. I filled out and send all documentation thru. I was informed that the Insurance had a problem with the drivers license and DDC as he was a foreigner, the check came back . The Insurance informed me that according to driver check the DDC was ****, I confronted the driver, he assured me that his DDC was not ****, he sent me the Zimbabwe receipt for his DDC, which I sent to the Insurance, that was not good enough . The driver then travelled to Zimbabwe , took unpaid leave, and acquired a letter from the Traffic Department of Zimbabwe on the Traffic Departments letterhead, and the Insurance still did not accept the letter stating that the DDC was not ****. The driver consented that I do a check with driver check which came back a possibly ****, not indefinite. The claim was denied, for the truck , trailers and the GIT. My personal opinion, is that the ONESURE takes your money without hesitation , but when times come for you to claim they will seek any reason not to pay out !!! I will be pressing this issue and proceed to the ombudsman, this is not fair in any means, I will never appoint anyone willingly knowing that his License or DDC is not correct. And I will be taking my other vehicle, trailer and GIT to another Insurance , where I will receive peace of mind .