One Insurance disgusting.

Absolutely disgusting company. Don't waste your time insuring with them. My wife and I are pensioners, therefore our income is very limited. We pay for insurance every single month and therefore feel safe that we are covered. Well with the floods in KZN in April caused damage to our home which the engineers have confirmed that it's flood damage. One Insurance absolutely refuse to pay out. The contractor and engineer contacted One Insurance with all documentation, but they refuse to pay out. I have had to now scratch together R50,000 to pay for the repairs. Why pay insurance, if they do not honor their contract?