One insurance claim

I am writing to formally express my dissatisfaction with the handling of my insurance claim , submitted on 18 September2023. Despite my efforts to follow the proper procedures and provide all required documentation, the claim remains unresolved after more than 2.5 months, which is both unreasonable and unacceptable.

The claim pertains to damage caused to my daughter's car. Initially, I received acknowledgment of the claim and assurances that the matter would be processed efficiently. However, repeated delays, excessive focus on minor details, and a lack of clear communication have left me deeply frustrated.

To date:

I have not received a clear timeline for resolution.

Communication has been inconsistent and unhelpful.

My attempts to escalate the matter internally have not yielded any meaningful results.