One Insurance *********** Administrators

I am reaching out regarding an issue with an insurance company, One Insurance. I was provided a quote by them three months ago through my broker. However, they began deducting funds from my account prior to the agreed inception date and without adhering to the agreed-upon deduction schedule. They have been deducting funds at their discretion, sometimes taking double premiums, which has led to debit order reversals due to these unforeseen deductions. In the past three months, they have attempted to deduct over R30,000 from my account. Despite this, I have yet to receive a policy schedule detailing the cover or insured items, and I have not even been provided with a policy number. Instead, I only have a reference number (ONE OWD**********3), which changes frequently on my bank account statements. Given these concerns, I am questioning the legitimacy of One Insurance and whether they are a reliable provider. I would appreciate caution in dealing with them.