INCONSISTENCY IN CLAIMS REJECTIONS

I have always heard people complaining about insurance companies giving them a runaround but One takes the cake. This company rejected my claim twice on the same property after water ingress from a unit above me. In the first claim one of the reasons that they gave was that they did nit get invoice from the unit above me to show that repairs were done yet the claim was for my unit. The assessor confirmed that repairs were done. Now in March the same issue happens again( water leaking/ damaging bathroom tiles, kitchen walls, tiles, light switches and i call the property manager we do the paperwork…..the assessor comes a month later. The claim is rejected again.