Extremely Disappointed – Ongoing Delay and Trauma After Accident

I am extremely disappointed with how my third-party claim for the accident on 23 October has been handled. I was hit from behind by your insured truck, which has caused me significant trauma, stress, and financial hardship.

I first spoke to Ann, who told me it was the fault of a bakkie. I then spoke to Adri, who clarified that the dash cam does show who caused the accident and informed me on 24 November that the file was with management for legal instructions. Most recently, I spoke to the team leader Neandra, who gave little to no response and provided no clarity on next steps.

Since the accident, I have been without a vehicle and without income, struggling to manage the consequences of this incident all due to the negligence of your driver. The conflicting information, lack of clear communication, and ongoing delays have made an already traumatic experience far worse.

I urge the company to take responsibility, provide transparent communication, and act immediately, or I will have no choice but to escalate externally.