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Pat M

1 reviews | Active since Apr 2012

08 Dec 2025, 13:45

********** by One Insurance and Domus Property Management

********** by One Insurance AND Domus Property Management who are in cohorts, with the one blaming the other. I requested a proof of insurance from Domus Property Management for a unit in a complex. Domus Property Management's Estie Steenkamp advised that I need to contact Ryno the broker for One Insurance Underwriting Managers. Ryno advised that they will issue the reprint once I have paid their invoice. I was charged R605 for a REPRINT of a current insurance policy. When I asked Ryno from One Insurance how charging R605 can be jusitified when this policy document should be sent to the owners of unit's in the complex FREE of charge, I was given many reasons and excuses none that make any sense. Ryno from One Insurance obviously advised Estie from Domus that I was not impressed with paying R605 for a reprint. Estie from Domus blamed One Insurance saying this charge is raised by One Insurance and Ryno from One Insurance not able to give me a reasonable explanation to justify charging R605 for a reprint of a document that should have been given FREE of charge to the unit owner. How can One Insurance or Domus justify ripping people off like this and then trying to justify the charge with mumbo jumbo about the sectional title act and verifying unit ownership information that has not changed since 1997. So not impressed.

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