Bad service at One Insurance

I am extremely dissatisfied with the service I received from One Insurance. On February 9, 2025, a drunk driver (Nkosiyabo Languza) collided with me, and I subsequently bumped into the vehicle in front of me. The incident was reported to the JMPD, and I submitted a claim to One Insurance through their broker, Sandy Friedman.

The claims process was slow and required multiple follow-ups. Despite submitting all required documents, I received little to no feedback from the insurance company. I had to repeatedly call Patricia Mmope, the assessor handling my claim, to get updates.

The claim was eventually authorized by Neandra Cronje, and I received a payment letter on March 27, 2025. However, it took numerous phone calls and unanswered emails to receive payment on April 7, 2025.

The only individuals who provided prompt service were Jaco De Ru (assessor) and Hector M (admin officer). I also appreciate the assistance provided by Sandy Friedland, Thulani Vilankulu, and Alice Mogakane from ASI, the insurance broker.

Overall, I would not recommend One Insurance due to their slow and unresponsive service.