Worst bad service

We bought a Complex over one million rand,everything look right ,and we move in 12 April 2022,we saw a big water stain ,look in my cupboards was a lots of cracks and in my shower,I reported immediately to one of the trustees, and they come out for leaks, saw 5 cracks tiles and fix it,he said to us that mawer and delport got insurance for our structial cracks and nearly the whole ceiling must replace,we write nearly every day an e- mail to Michell portfolio manager but the iworst woman I ever meet,we stay already since April2022 til end of June nothing happened, then suddenly we had to fill in forms and get 3 quotations but stil nothing happen ,at this stage I was so disgusting in their administration work if it goes now like this then there must be lots of Questions marks of our levy money ,do we got insurance?I was in the whole July 2022 in hospital and have a major operation of 11 hours,I had to stay in bed for 2 months and still nothing happen for what do I pay insurance,we send again for Michelle email s but she got a answer for every question, then in August I paid R16 000,00 of one of the best construction, but that includes my ,holes,paint,and cracks and industrial cracks did he fix,the people around us is to scare to complain just because of our problems ,and the chairman did also nothing of the complex but his place is 100 %,and the people can't talk to Michelle ,because she is screaming on the people,we go on February 2023 we flight to my sister in Cape town werewolf come back on the 7 March 2023 in a big storm,we saw the water in running of the walls over the electrical plugs this was a disaster,next morning we ask the insurance to come out,but they don't we hazzle 6 days before they come our,roof surgeon,he had a Metre by him and test my wall and going to Kooi next door were they said our two units got the same problem,while he phone I ask him to put it on loud speaker,het talk to Michell were She said to him just shut up let them not know what is going on,now why did one insurance not come out this is a serious matter?Michelle also mention to us that the amount must be more then R10 000,00 when the assesor came out the this is a useless insurance,because my insurance we always had came out and immediately not more 3 days day begin to repair without any exess, this insurance can't be on the market if they work like this,and our premium should bet less that we paid now.on the 01 January a next hail storm come it was huge our whole house was full of water the neighbors opposite us had very bad damage,the lady Kooi had a lots of damage just nothing happened don't even saw a insurance people or the assesor was out to come and look,we will definitely put a big in letter after this to the ombudsman, this is the first time I heard about this insurance,I want my money back from the first day I pay them,and I will get my own insurance with all their lies?We stay 2 years hear then my wife notice we are still at the previous resident initials, how can it be,wat we know this is not the right procedure, we pay so lots of levy fee and Michell just do nothing,we must really going immediately to a new administration which we can trust and we even nearly insolvent?this is a disaster people stay away from one insurance and mawer and delport their review is minus 100%,what are they gonna do ,definitely a private auditor, the go back like 5 years at least,and the insurance can't pocket they must pay the damage,if they want to be the insurer,10 days more then enough to settle a claim,I ask help by Chantel the regional manager of the insurance, help by Shaun supervisor over Michelle,Riaan brokers of bestsure,and Portia the broker of bestsure exactly us Michelle, our place and some of the other insurance must also prepared and so fast before it's rain again,The Director Mr Krugel of mawer and delport must already know longtime about this nonsense and nothing happened,,On every letter you right to Michelle, can't se sent my private confidential out to all the trustees and Chairman,it's stands clearly on their letters /emails