DISAPPOINTING SERVICE, RUDE STAFF.

The worst! They use delaying tactics, rude staff refusing to help. Multiple follow up but no communication on their side. You have to beg them to look at your file. Where you complain to the managers no action taken. After weeks of trying to get them to finalize the claim, they had told me they will send me a settlement claim, the timeline given to expect the letter from them was over that's why I was following up(excess had been paid and allocated), I called in to check when I will be receiving the letter as its over the timeling given to me to expect the letter. The consultant was so rude and even hung up on me. I then sent an email asking if her attitudewas necessary as I was just following up cc'd the MD, as soon as she saw my email, she then refused to pay the claim.