Urgent Help Requested - But ignored

Item: One Energy
Rating: 1
Author: Marcus W

In 2013 we finally completed building our home. Our contractor also had 2 x 150L geysers installed which included 2 x Geyserwise systems which included the following items 2 x control units 2 x 12v batteries 2 x 12v pumps 2 x displays Total cost R27000.00 Not long after the installation - I think about 5 months later we had the company “One Energy Pretoria East” who did the installation come out and they replaced 2 of the 12v pumps on both our units. The above worked for a while, until we called them complaining about not have hot water and noise coming from one of the units, they came and replaced another pump and a battery. Again in August 2015 the same thing happened and they replaced 2 more pumps 1 battery and 1 controller. In Feb 2016 both pumps now started making the same noise, and it seems the controller on the one unit is dead as well. I contacted “One Energy Pretoria East” and they now say that they can’t replace anything because it’s out of warranty as these units only have a 6 months warranty. And that they are no longer part of the “One Energy” group and are now trading as “Green Energy Solutions” Even with discussion with Elaine van der Merwe from “One Energy Pretoria East” confirms that she agreed that the product in question is an “inferior product” and that even they have had a lot of returns on the pumps in question, in an email from Elaine to Nicolene @ Geyserwise. I have even contacted Wian @ One Energy and had a discussion with him where he promised to look into the matter back in April and I’m still waiting.   To recap we’ve had 8 pumps 4 different batteries and replaced a controller, it is clear that this product has issues – Can One Energy please contact me to resolve this endless cycle, this product is meant to save my family money and right now it’s costing me more. Your assistance would be greatly appreciated.

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