WORST SERVICE EVER!! NO SERVICE

THIS IS THE COMPANY WITH THE WORST SERVICE EVER!!! ORDER #316971 WAS PLACED AND PAID ON 08/12/2020. I SEND THE PROOF OF PAYMENT IMMEDIATLEY ON THE SAME DAY FOR THE NEXT 2 DAYS AGAIN. THEN MY ORDER DATE WAS CHANGED TO 10/12/2020. I HAVE EMAILED NUMEROUS TIMES COMPLAINING AS THIS WAS A CHRISTMAS PRESENT FOR MY CHILD. I WAS IGNORED. I ORDERED BEFORE THE CUTOFF DATE OF 10 DESEMBER SO WHY CAN MY ORDER NOT BE DELIVERED. THEN ON 21 DESEMBER I RECEIVED A REPLY FROM MIMI STATING MY ORDER WAS DISPATCHED. WHAT A LIE.... STILL NO ORDER AND THE WEBSITE SAYS PROCESSING. MY HUSBAND CONTACTED THEM ON FACEBOOK A WEEK LATER THEY ADVISED THIS WILL BE ESCALATED TO ADMIN. HAHA WHAT A JOKE ANOTHER WEEK LATER STILL NO REPLY. THIS HAS BEEN ALMOST A MONTH. I HAD TO BUY MY SON ANOTHER GIFT AT THE LAST MINUTE. BAD SERVICE LIKE THIS IS SOMETHING THAT I CANNOT HANDLE. I JUST WANT MY ORDER SO I CAN FORGET THESE PEOPLE.