Worst service ever.

I purchased a set of 2 smart health bracelet on the 9th July 2021, after waiting patiently it arrived on the 27th July but the one of the bracelet was faulty of which i requested for a return. the return was eventually collected on the 13th August 2021 and from then I've been sending emails requesting feedback but no response till date.

the service is extremely poor and no communication is received at all unless it is requested for.

it is now 4 weeks and i need to know what is happening.

order number #428171 agent assisting was Mimi