Worst! Experience! Ever!

The WORST company I have EVER dealt with! Absolutely hetrocious service and I am yet to receive my parcel. I placed my order on the 20th of February 2025 (Thursday). They informed me that the following is their lead time : Delivery 🚚🚚🚚

✨Day 1 to Day 2 -Order Number Generated and Emailed 📧

✨Day 2 to Day 4 -Order in Process to Be Picked And Packaged 📦

✨Day 5 to Day 9 - Order Will Be Dispatched to You 🏚️🏢

✨Day 9 and Day 10 - If The Above Steps are not adhered to you please do ask your sales rep for delivery details (Please allow 12-24 hours for a response on your order.)

Please allow 10 working days for delivery... however we strive for a quicker dispatch✨

Once dispatched, you will receive a waybill via email to help you track your order 🔥

Considering this, my order should have been dispatched between 27 Feb and 5 March. I checked in on Monday 3 March 2025. I requested the following: Hiiii Any news on my order yet?

I received no response. On the 4th of March I sent this : Hiiii Any news on my order yet?

The response I received was : Order us in process to be picked and packed.

Picking and packing was supposed to be done day 2 to day 4... Yet here we were on day 8 and still in the process of picking and packing??

I mentioned that I think it's just about overdue and whomever was answering the messages said they would check with the team. No response after that

Yesterday I checked in again.... Messages, phone calls, no response

This morning I completely lost my cool and started swearing and insulting the staff until I finally received a response saying : Good Morning hope you well

This was 09h45 After I sent one word messages continuously and kept phoning their website line repetitively I received this as a response 5 minutes to 3 : Good Afternoon hope you well Your order will be leaving this week.

Still not shipped. What in the actual frack. I will NEVER support them again, ironically not because of the lead time, because I actually DO understand delays, but their utter lack of service delivery, communication and accountability. Not even a "sorry" Absolutely disgusting!!!!