Worst customer service

After waiting for a month to get my mirror, it finally came on the 25th of July and the order was placed on 25th June. I opened the mirror and had it laid on a sofa in fear of it falling apart because I could see before opening that it showed cracks through the plastic. My fears were confirmed, the mirror was indeed cracked . I wasn't surprised it's been a long wait. It's almost a week now and no one is updating me on the replacement. The agents on their different WhatsApp number don't even write professional messages. I was chatting to Ayanda, I even doubt that's her real name. There is no clear communication, you have to probe and still get no answers. For an online store their service is the worst. They may be selling same stuff as Shein and Temu but they lack customer service so I will rather pay the custom fees from Temu.