One Deal A day... PATHETIC SERVICE. 0/5

<div>I WANT TO GIVE THEM A ZERO OUT OF FIVE 0/5 BUT THERE IS NO OPTION FOR THAT!!!! This has got to be the most ridiculous company offering products to consumers.

Sorry to all reading this long complaint.

My compliant started on the 8th of August when I purchased a Air Fryer on the 20th or there about of July 2022. This specific air fryer was at special price. I had received the air fryer a few days later and went away for holiday the same day it arrived.

After returning from holiday I used the fryer about 2 weeks after receiving it. I could not get any of the buttons needed to change settings and times to work, I read the manual and still nothing worked. I then sent in a complaint to the WhatsApp number they provide and I received a response asking for the order number. I had also emailed them with the query and response was they busy and will attend to all matters within 48 hrs. I sent this in and two weeks lapsed before I sent in another request. The response was we will get back to you when back at office, this was a Saturday. On Monday I didn't get a response, I waited and sent numerous other requests in until eventually I got a response on the 24th Aug which was 16 days after initial contact and them saying 48 hrs. I got another response saying when back in office this was on a Wednesday at 4:45.

On the 31 August a technician had called after i had made it clear i will go to social media. Same day he calls I explain everything again to him and he says the booklet was wrong and told me how to adjust times and temps. He also arranged that the fryer get collected and replaced with a better unit at no cost after having an argument about that as well. The fryer was arranged to be collected on the 12 and changed to the 14th. It was then taken back to warehouse and confirmed back in warehouse on the 21st. Message said a replacement would be sent out. Then on the 23rd message states provide feedback on Monday the 26th Sept. I am still waiting for that feedback.

This company does not care about the returns and issues and time wasted by consumers. I was promised a better unit in fact the same day as collection of damaged item. This never happened and message was just not policy. I asked that this be escalated and rectified in good time. It has taken almost 2 moths to get this resolved and still nothing.

One Deal A Day you are a joke and your service is pathetic. I wonder how long its going to take before you close doors with this level of service . Your WhatsApp line does not work, Your administration does not work, Your management do not care and do not understand issues on the floor level. Do something about your team!!!! Pathetic service is a still a compliment to you!!!!</div>