Warning to Consumers: My Experience with One Deal A Day

I purchased two gas heaters and a zip cup from One Deal A Day. After weeks of waiting without delivery, I eventually had to contact them via WhatsApp — the only channel available. They informed me that the heater models I had ordered were unavailable and asked if I would accept a comparative model. I agreed, on condition that the alternative was not inferior.

When the order finally arrived, I discovered that the heaters could not be assembled because the *****s supp**** did not fit. I immediately contacted One Deal A Day, requesting that they collect the items and refund me. They initially promised to arrange collection and assured me I would be refunded within 30 days.

After repeated reminders, they eventually collected the parcel. However, two months later — despite numerous WhatsApp messages and repeated assurances — I have still not received any refund. Their communication has been full of empty promises with no resolution.

This experience has been extremely frustrating and disappointing. I strongly caution anyone considering a purchase from One Deal A Day to think carefully. Based on my experience, they fail to deliver what they advertise, their after-sales support is extremely poor, and refunds are not honoured in a timely manner.