Virtually Non-Existent Customer Care

Initailly I bought a few items from them, and were quite happy with it. Then I noticed several things. More details lower down this review.

On the 2nd of July 2021 I bought a black vacuum sealer from them, and received it on the 15th of July. The two knobs that one has to press, were both loose it their seats. When one lowered the top part of the machine, it would catch on the knobs, and trigger the function - while the top part was still far away from the bottom part. When carefully pushing the loose knobs so it would go through the openings of the upper part without being triggered, I managed to get it in a position to seal. It only sealed bags, but I could not get it to vacuum. Once I did manage, but it only sucked air out for a few seconds, then sealed the bag - so the contents was still loose in the bag. Clearly the vacuuming function is useless.

I sent them an e-mail saying that I wanted to return the item, and gave them the reasons. When after4 days I had received no response, I e-mailed them again. Two days later an agent (Mimi, from the Customer Support Team) responded, laying out their conditions for a returned item, and asked whether they could arrange a collection. Within less than 2 hours I confirmed, and asked that they let me know which courier I could expect, and when. When two days later I had received no response, I e-mailed them again. No response. Another 3 days passed, and I e-mailed the agent again. The next day (27th of July) Mimi rep****, saying that enquiries would be done as to why the package had not yet been collected. Two days went by, and I e-mailed Mimi again. The wrapped package has been lying here, ready for collection, but I am still to hear when it will be collected. I've received no further feedback. It's now EIGHTEEN DAYS since I said that I would like to return this vacuum sealer, and be refunded ...

In the past I also found that their customer service was pathetic. In Nov. 2020 I bought an item, but 8 days after I'd already paid, I received an invoice asking that I pay. I sent them the proof of payment again, but 2 weeks later I had still not received any response, despite 4 e-mails that I sent them ... I never received the tracking number, but did eventually receive the product, with which I was happy.

After this purchase in Nov. 2020, I received a coupon from them (as a 'thank you' for my support), but it was already 2 months outdated! I e-mailed them about it a few times, but they never responded.

I couldn't find a search bar on their page. So several times I asked them how I could look for certain products on their website so I could add a few small things if there was a bigger item I'd want to order, so as to make the courier cost for a purchase worth one's while, but no-one ever rep****.

This is clearly a company that I will avoid by all means in future, no matter how attractive their special deals may look! Why was I so dumb as to continue receiving their adverti*****t e-mails and buying from them? Possibly because some deals looked really good. But I've now learned my lesson!