Very very poor service.

I bought a trampoline on 3rd January 2025. They promised to ship within 3 to 5 days and I should receive the item within 15 days. To date they have not shipped the item. There is no communication from them. I have sent numerous whatup messages and they promise to come back to me but they dont. I have sent emails, tried to call they do not pick up. I think this is a ****.