VERY POOR CUSTOMER SERVICE

VERY POOR CUSTOMER SERVICE.

I BOUGHT AN AIRFRYER IN APRIL. I SPECIFICALLY NOTED THAT THE COURIER MUST CALL BEFORE SO I CAN MAKE ARRANGEMENTS HOWEVER THEY CALLED AT ALREADY AT MY GATE AND I WAS AT WORK AND THEY WERE IRRITATED I HAD TO CALL NEIGHBORS TO GO GET MY PARCEL. SECONDLY THE AIRFRYER HAD SCRATCHES AND I EMAILED THEM ON 29 APRIL NO RESPONSE I CALLED THEY KEPT SENDING ME FROM PILLAR TO POST AND IT IS NOW 20 MAY NO ONE HAS CALLED TO CHECK ON THE PROGRESS OR HOW BEST THEY CAN ASSIST THE CLIENT. TOLD THEM I NO LONGER WANT THE ITEM CAUSE OF THEIR POOR SERVICE NOW THEY SAY 48HOURS RESPONSE ON EMAILS BUT YOU GET AUTOMATED RESPONSE (HOW FRUSTRATING). I JUST WANT MY MONEY BACK I DONT WANT TO HAVE TO DEAL WITH THEM ANYMORE.