Very poor customer service and not responding to quiries and complaints 👎👎

1 July 2022 I purchased a Silver Crest Airfryer. Tried to use it for the first time on 16 July, I then sent a message of complaint on their whatsapp number, I was then given an email address for customer service. 18 July I sent an email to customer service to complain about the product (No response). 21 July sent another email requesting feedback on my previous mail (No response). 25 July received an email from Aya, saying I should courier the product back to them, which I did. 1 August I sent an email back to Aya to let her know that I have couriered the product and even have the tracking number. She responded same day that she will check with the return department and get back to me with feedback (No feedback received). 16 August I sent another email to say that I'm still awaiting feedback (No response). 9 September Aya sent email asking if I would like a replacement or store credit, no apology whatsoever for the long delay in response to my query. 11 September I responded that I would like a replacement of the product and asked what else is the company willing to offer for taking their own time to attend to my complaint (No response to this day). OneDealADay doesn't even deserve the 1 star rating I gave.