Uncompassionate

I ordered a surveillance set before the lockdown.After receiving my confirmation and a tracking number , I noticed that the status of the delivery was the same for 3 weeks. I enquired and was told to that it was a non essential item.

In the first week of May, Mimi contacted me to inform me that a list of items were sent to Government for approval. A week later , I wrote back for some feedback. I was told by Mimi that she was waiting for s reply from Head office.

I then sent a further mail, stating that someone should contact me to process a refund, still no reply

The basis of my argument is that I received a fibre router during lockdown via a courier and I can't imagine how a surveillance security cam is less important than a router after specifically mentioning the spate of recent ******ies and 2 hijackings.

Does One deal a day even bother...I suppose the payment has been made , so no bother