Terrible post sales service

The post sales service from One deal a day in terrible.

Place an order on the 13 January 2025. It arrived on the 29 January 2025. With discrepancies. To date (6th March 2025) the incorrect item has not been collected and I have not received the correct item. When making a query on their WhatsApp they can take a week to respond, mostly with cryptic one liners.

Sent queries on the website after delivery, no response.

Notified them on the WhatsApp about the defect on the 6th Feb 2025. They responded on the 10th Feb 2025 (4 days) later with: “ My apologies our supplier provided the incorrect 🙈“. No way forward, just that one message. I requested that they arrange for collection of the incorrect item and to deliver correct item.

Only received a 1 line response 2 days later, stating: “Will send to admin”. It went quiet again for a week.

Followed up again on the 20th Feb 2025. Received a response 4 days later (24 Feb 2025) stating: “Will follow up with admin“.

Was contacted on the 26th Feb 2025. Where the person greeted and just stated they are contacting me about my order. No further response to my message that day.

On the 27th Feb 2025 I ask for feedback. Asked them to collect any day with prior arrangements. Was informed collection would be scheduled for Monday 3rd March 2025. I moved my appointments and day around to be available that day, but no one arrived.

Notified them that no one arrived, they rescheduled for 5th March 2025. Again I rescheduled my day, stayed in the office until late- even though there was no power. Again no one arrived.

It’s the 6th of March 2025. No further communication has been made by them. I wonder if I’ll ever even receive my correct order.

Never again!!!!