Take your money but don't send your goods!!

I paid for goods on the 17th November and today being 1st December, my order still shows as awaiting payment. I have now sent 4 emails and 2 Messenger messages asking for help from their support desk and not a single reply. This is the second time I have struggled with One Deal a Day to resolve a problem I have with their product or service. Such a pity because I have ordered from them on a number of occasions but this will be the last time I will part with money to them!!!