Send cheap make with a other name now I must pay courier cost

I ordered a Huggle Hoodie. They send me a Huggia .It came loose at the seam and the material is loose at the pocket.I struggle to get hold of them. You have to send WhatsApp on WhatsApp’s and it took weeks for them to answer me. They tell me I can return it on my own cost. The cheap name is sent to me now I must pay. I always ordered from them and was never disappointed but never again.