RUDE AND NO CUSTOMER SERVICE

SO RUDE. ZERO IDEA OF CUSTOMER SERVICE, LET'S BLAME THE CUSTOMER!!!!

Their system made an error and a delivery fee was not invoiced on any of the 3 items that I ordered and paid for on one day. I assumed this part of the special deal.

After sending about 20 sms's and 20 unanswered emails to them querying my orders, I was emailed by the FM (Faieza) who said I confused the ordering system - implying that I was being dishonest and it was MY fault - and I would need to pay 3 x delivery fees so the items could be released. This was AFTER Faieza had previously stated that any orders placed over a 3 day period would only incur ONE delivery fee.

She was downright rude and when I questioned her about the above and said I question her integrity, she turned very nasty and said that PEOPLE LIKE ME don't give small businesses a chance to exist.

If she had owned up to the error being on their side, was genuinely apologetic and said that, much as she would like to honour the deal she isn't able to do so, and committed to sorting out the system, I would've said no problem. But because she was so ****** rude, I kept up the emails and insisted that One Deal A Day was at fault and should honour the deal at the invoiced price. Which was refused.

Absolutely shocking customer service and a very rude person such as Faieza should never work with customers. I told Faieza that I would be adding to the bad reviews that I had read about and - unfortunately - ignored before making a purchase with them, so I'd imagine she will be expecting this.