Refund

I have ordered 3 items from ONE DEAL A DAY on the 18 December 2025 which took over a month to be delivered, They didn't have the color i wanted on one item and called me to advise and gave me an option to cancel that item and promised to refund me. I sent my banking details on their request, It's now over a month, the lady I was communicating with on their WhatsApp line is now telling me she doesn't know when I will be refunded she was only 'helping me' after sending me the screenshot that my refund is being processed. She gave me another number to contact and my messages were just ignored. I'm not getting response on both numbers now. I WANT MY MONEY BACK ***