Poor service and damaged items

I ordered items on the 22 Nov 2024. I had to follow up on the 05/12 regarding my package which they only responded on the 06/12 with the waybill number from the couriers. On the 10/12, the couriers came me a call to advised that the package they received was damaged and they tested the items I bought. I bought a set of fairy lights and the one did not work according to the couriers due to the damage of the package. They advised that they will contact One deal A day and they should advise what is the way forward. I contacted One day A deal immediately after the phone call from the couriers to advise them what happened to the package, they responded the 13th but with a different waybill number and not giving me feedback regarding my damaged item. I asked again on the 13th what is happening with my damaged good and no reply. I received my package on the 13th with only 1 fairy lights and the other item I ordered. The package was poorly handled, the box of the lights was broken, the lights was laying loose in the courier bag. I enquired again on the 19/12 and they responded a day later asking for the damaged invoice they sent me with the package. The service I received so far was the worse. Waited more than two weeks for package and not all items was delivered. My query is still in limbo.