Pathetic Service

These guys are pathetic, really. I am a regular customer, and this is how they deal with me now. Two weeks ago, I ordered two King Size Headboards (one to go to Kimberley, and another to Bloemfontein) that they advertised for R1000 each, postage included. I also ordered another smaller item. The smaller item showed up on Friday, 9 September, without the headboard. I sent them an e-mail about it because there is no phone number to contact them at, to no avail. Today, Monday, 12 September I sent them a WhatsApp to which they responded with a phone call. This was their response (brace yourselves): the courier company that had to deliver the headboards has been liquidated. The only way for me to get these headboards now is if I either drive to Johannesburg myself to collect them or arrange for a courier myself to go and collect it. Mind you, I was partly drawn to the offer by the free postage. Now, I have to pay a courier to go and get it for me. Plus, it's two headboards going to two locations. When I asked them why they can't just arrange with another courier, and have it delivered I was told that it's not their fault that the other courier is now out of business and it's not in their budget to arrange for another courier. For me, if you are serious about doing business you would do what it takes to deliver. Or am I living in my own weird world?