Paid but don't get any feedback

I ordered something on 01 Nov, and thought that I completed the payment, as I always pay via credit card. However I received an email on 10 Nov, stating that I placed an order and still need to pay. I immediately made the payment and sent it to the email as per the instruction. Since then I have tried to follow up via all the channels, email, Messenger, Whatsapp, via the website. But I don't get any feedback on my order and it still reflects as not being paid on the website