Order queries ignored

I have always had excellent service with their online orders, but this time I used their Whatsapp platform to place my order, because they claimed to have some kind of technical difficulty in giving me my discount online. I WOULD NOT RECOMMEND USING THEIR WHATSAPP PLATFORM AT ALL. According to the automated confirmation they sent on Whatsapp, you are supposed to receive order confirmation in 2 days, with processing up to day 4 and then delivery within 9 business days. I ordered, paid and confirmed on the Monday. On Thursday I queried my order number, which I then received on the Friday, with my ordering date indicated as the Friday! In other words, day 5 now became day 1 on their side with the status reflecting as "processing". As I needed the order urgently, I tried everything to get feedback on when it would be delivered now seeing that they messed up. The only feedback they can give you is "kindly let me check". After receiving three of those, I tried phoning all their contact numbers. Two went to voice mail and the third apparently does not exist. I got hold of a second consultant on Whatsapp. Guess what feedback? "Kindly let me check". Sent two emails to their query department on their website with NO response. From there on the consultants on Whatsapp simply ignored any further messages from me. I am not going to subject myself to this kind of frustration again. Not worth it. If they don't value me enough as client to respond to my valid queries on a product I paid for, I am not going to risk my money and waste my time with them again. Such a shame as their online portal has been great up to now.