Order not received- Customer service unavailable- Worst experience ever

I ordered a product on the 28.10.2020 and emailed proof of payment immediately, I did not receive any confirmation that it was received for a few days- sent follow up emails and nothing. On the 02.11.2020 received an email stating order has been received and is being processed, I will get a tracking number when dispatched and get order in 10 days. To date order has not been received nor a tracking number, they do not even have a contact number blady ******** nor do they respond to emails. Worst customer service experience ever I would never recommend them to anyone. Worst worst!!!!