One RESPONSE a day for faulty products and no refund.

Logged an incident Monday 14 April for a power bank that was received faulty. Received one repsonse a day asking for more videos proving the product is faulty, YET they will still collect it to test it themselves. Today is the 25th of April and I was told the faulty item woul dbe collected on the 23rd. I need this power bank for an upcoming trip. I cannot buy a new one because I haven't received A REFUND or confirmation thereof. Your service is utterly disappointing considering I communicated with THREE different numbers provided by you. I understand how your business runs now - selling faulty products to customers and then not giving them refunds.