One Deal A Day sells Cheap Products. Don't waste your time and money with them

I ordered an Adjustable Table Desk Stand with Wheels through their WhatsApp, as I didn't find another way of ordering. I received the item and the legs were missing. I notified them and they referred me to multiple contacts just to escalate my problem. I didn't get any feedback from either contacts stating if I would get a refund or if they would send the missing parts. After 2 weeks, the courier delivered the legs without prior notification and my husband received the item, as I was away for work for a month. When I returned, I assembled the table and immediately informed them that the material was inferior causing it to break apart. Again they referred me to multiple contacts to escalate my problem. Finally, one rep**** and said I must send a video and photos of the product that was broken/faulty. After I did that, they said I should courier the broken item back to them at my own expense. Why did I have to send a video and photos of the item in the first place? I have already paid R285 for the product, plus R75 shipping for the delivery. I told them it doesn't make sense to return a broken item and pay for shipping again, only to receive a replacement of the same product with the same inferior material. Would I need to pay for the new product's shipping as well? The shipping would almost cost the same as the item. Thereafter they kept sending me their return policy, after I also informed them that they never sent it to me before I made the purchase and it wasn't available on the email advertising the product. My experience has been nothing but frustrating. I will not buy from One Deal A Day again. Stores such as Takealot offer much better and faster assistance and they also offer to pick up returns themselves. This company is a **** trying to sell cheap products to consumers, knowing that they will need to return it and then won't bother as the return cost will be too high. They also stated this in their return chat: "One more thing before you leave, we promise that you will be dealt with professionally. We know you may be unhappy to return a product, but we assure you that we will keep you smiling during our process." Well, I'm definitely not smiling during this process...