One Deal A day Product faulty.

I have succesfully used this site regularly with no complaints. Until... a product - earpods, were faulty and despite sending a few e mails plus using their Whats App contact number , no response after a week has been forthcoming. Their website maintains that all responses will be attended within 48 hours. Poor show when online usage is increasing substantialy during these times. Reference order *** Tech Bar Investments