SN
Sibonga N
1 reviews | Active since Sept 2020
08 Sept 2020, 15:27
One deal a day poor poor service
Very poor experience with them. I ordered and paid, sent proof of payment. Only one of the three lights I ordered was delivered. Despite WhatsApp messages and emails sent to their admin email and followups no response was given. I also requested to receive the balance of my order returned in cash due to non delivery.
Don’t waste your time trying to call them on the landline either it never goes through. Really disappointed and dissatisfied. Wouldn’t recommend wasting your money at all due to service. My sister has had a better experience but any company should be consistent. So based on my experience, which might be your experience, rather don’t waste your money.
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Replies (1)SN
Sibonga N's updateReviewer Update
15 Sept 2020, 13:43Following my post, I was contacted by the admin who later clarified that there were two orders in the system one with 3 lights and one with one. According to their record I paid for three lights on the order number for one unit.
To cut a long story short I requested a cash refund for the remaining two lights and received it.
Will I be buying again? simply put no. I’m not sure if I hadn’t complained on hello Peter that it would’ve been resolved as fast. And I also think the entire ****up was not handled with grace as I was given a call by a very aggravated lady who insisted I was at fault before trying to understand first what the problem was and whether the confusion was on their side or mine. Also dissappointed they couldn’t reply formally on this platform for transparency.
But I do think it’s fair to write a follow up following the incident. And I also think not taking down the review is important to keep the company accountable.
I am thankful though that my query was resolved.
To cut a long story short I requested a cash refund for the remaining two lights and received it.
Will I be buying again? simply put no. I’m not sure if I hadn’t complained on hello Peter that it would’ve been resolved as fast. And I also think the entire ****up was not handled with grace as I was given a call by a very aggravated lady who insisted I was at fault before trying to understand first what the problem was and whether the confusion was on their side or mine. Also dissappointed they couldn’t reply formally on this platform for transparency.
But I do think it’s fair to write a follow up following the incident. And I also think not taking down the review is important to keep the company accountable.
I am thankful though that my query was resolved.
SN
Sibonga N's update15 Sept 2020, 13:43
Reviewer Update
Following my post, I was contacted by the admin who later clarified that there were two orders in the system one with 3 lights and one with one. According to their record I paid for three lights on the order number for one unit.
To cut a long story short I requested a cash refund for the remaining two lights and received it.
Will I be buying again? simply put no. I’m not sure if I hadn’t complained on hello Peter that it would’ve been resolved as fast. And I also think the entire ****up was not handled with grace as I was given a call by a very aggravated lady who insisted I was at fault before trying to understand first what the problem was and whether the confusion was on their side or mine. Also dissappointed they couldn’t reply formally on this platform for transparency.
But I do think it’s fair to write a follow up following the incident. And I also think not taking down the review is important to keep the company accountable.
I am thankful though that my query was resolved.
To cut a long story short I requested a cash refund for the remaining two lights and received it.
Will I be buying again? simply put no. I’m not sure if I hadn’t complained on hello Peter that it would’ve been resolved as fast. And I also think the entire ****up was not handled with grace as I was given a call by a very aggravated lady who insisted I was at fault before trying to understand first what the problem was and whether the confusion was on their side or mine. Also dissappointed they couldn’t reply formally on this platform for transparency.
But I do think it’s fair to write a follow up following the incident. And I also think not taking down the review is important to keep the company accountable.
I am thankful though that my query was resolved.