One Deal a Day is a ****

Ive recently made a purchase with One deal a day, and they stated that they deliver in 10 days , after almost a month of non-delivery, they sent me an email stating that they will reverse the transaction and will get money in my account in 5 days, Its 10 days now and they keep saying they escalating the issue to the manager. After asking around to some friends , it seems that they are now a ****.