ONE DEAL A DAY CANNOT BE TRUSTED !!!

ONE DEAL A DAY CANNOT BE TRUSTED!!!!

I placed and paid for my order over 10 BUSINESS DAYS ago and had still not received anything! No email explaining a reason for the delay, no tracking number, nothing!

Friday morning (14 May 2021) I messaged them on Facebook. Since I’m not able to attach images here, I will be quoting my conversation with ODAD below, which I’ve shared on Facebook:

ODAD: “we apologize for the delay the reason was that we have been waiting for a shipment of the restock of our vacuums , admin advised a partial shipment should be received soon , I will give them your order number so that it can be allocated to a vacuum once we receive the stock” Me: “ARE YOU FREAKING SERIOUS!?!?! I WANT MY ORDER!!!! SEND ME MY ORDER!!!!”

ODAD: “would you like us to try have admin dispatch the other items from order number 387073” “it should most likely be done by early next week as many of our staff that handle dispatching packages are not in today due to religious purposes”

Me: “This is a lame excuse for a business to make to an upset customer!” “If your Muslim staff are not in to pack the orders then use one of your non-Muslim staff! Or do you only allocate the packing to the Muslims???? If so, what kind of company culture is that? Where is the diversity in this modern day and age???”

ODAD: “ I completely understand your view point and where you are coming from we are a diverse company and I have notified management to see if we are able to make a plan to assist sooner with getting the other stuff dispatched in the meantime , we are doing the best to get your package to you sooner , we have arranged for someone more senior and hands on with the orders to contact you”

As at 10:55am this morning 17 May 2021, I sent them the following message:

Me: “I WANT A FULL REFUND! EFFECTIVE IMMEDIATELY! I AM NO LONGER INTERESTED IN ANY OF YOUR PRODUCTS!”

An update of the outcome will be shared but here’s what I want to know, to any of the ODAD staff who might see this...

Why should I as the customer follow up with you 10 BUSINESS DAYS AFTER PAYING FOR MY ORDER and only then be informed that 1 of the products which I paid for are not in stock and then you still have the audacity to tell me that my order number will be allocated to the product once you receive the stock!?! What about your complete lack of communication with regards to the delay in the first place? What about the rest of my order?

Furthermore, how do you make such a pathetic excuse as to tell me that you don’t have any staff to fulfill the packing because they are mostly Muslim??? WTH!?! I will never buy anything from them ever again! DO NOT TRUST!!!