One Deal A Day adding insult to injury - pathetic service beyond comprehension

Further to my previous complaint, the shoddy service from One Deal A Day continues.

21 Oct a Mimi finally replies to my email queries. She asks me to courier the faulty goods back at my own expense and recommends a courier company (thecouriercompany.co.za) - suprise, surprise, their website is down when I try them.

14 Dec I courier the goods back them using my own courier company and give them all the details via email. I hear nothing from One Deal A Day.

23 Dec, Mimi replies to my mail that I may use my own courier!!! Really!!! Completely ignores that I have already done so and given them the waybill number to boot. I reply that I have done so already. I hear nothing from them again.

15 Jan I mail them again to find out what is happening. 17 Jan Mimi replies that Clementine is 'busy with the returns and will be in touch with you'. Needless to say, nothing.

28 Jan. I've just emailed them again.