One Day a Deal Orders - wrong item delivered - BAD service and communication.

I placed and paid for my order with One Deal a Day in early December 2025. On 12 December 2025, I received a delivery — but it was the wrong item.

I immediately reported the issue through their website contact form and email, but none of those messages were ever answered. The only response I received was via WhatsApp, where I was told One Deal a Day would deliver the correct item and collect the incorrect one. That has never happened.

I have followed up numerous times on WhatsApp and again through their website. Each time, I am told they will “check the progress,” yet nothing is done. I have been left waiting for weeks with no resolution.

To make matters worse, I can no longer sign in to their website — it now claims my email is not registered.

This level of service from One Deal a Day is completely unacceptable. I paid in full, received the wrong product, and the company has failed to fix their mistake or communicate properly.