One **** A Day

I am so disappointed at the service (or lack thereof) of One Deal A Day. They always have these seemingly great deals at decent prices. Unfortunately. they only care about closing sales. The moment an item is faulty, defective or not working at its optimum, you will be very lucky to receive any kind of response from them. On one occasion, I ordered the “load shedding kit” which consisted of an inverter, battery and battery charger. When my parcel was delivered, the battery was leaking acid. When I reported the item as damaged, the consultant was kind and asked if I was okay after touching a potentially life threatening item and assured me that the courier would collect it and replace my item. The courier never ever came. Regardless, I alternatively suggested that they collect the entire load shedding kit and refund the amount I paid of R1875. I was eventually refunded R500 (what I suppose they felt the battery’s replacement value was) but it was never communicated to me. Despite this experience I still continued to order from this company, telling myself that they are not a ***** company but rather one isolated experience. A few months later I place an order for the advertised so called 40000 mAh power bank. Again, they were quick to take my banking details. Once I received my item I realised that there is an issue: it takes almost a full day to charge from 0-100% and when I use it to charge my phone it doesn’t even last half the day. I reported this to them and I was told that all complaints are tended to within 3 working days. It’s been over a month (40 days to be exact) since I received a response and when I message, no one replies and when I call no one answers. I’m not even asking for a refund -All I want is to replace the item with the exact same thing - which no one can seem to understand. One Deal A Day is a fly by night company parading as a takealot or aliexpress wannabe. Their quality of their goods is just as pathetic as their service.