Not very customer friendly such bad service

Order no212411 They say it was delivered and signed. I did not receive this order and have sent so many emails and receive a negative response and then Mimi asks what do I expect her to do. Well I as the customer expect her to check with their courier Churchills who signed for my order. It was not delivered to my building as he would have to sign in at security before being able to see me. I did recieved a call saying he was going to deliver and waited when he did not arrive I emailed One Deal A Day