Non-Delivery, Misleading Communication, and Refund Delays

Placed an order 19 Dec 2026, received an order number 20 Dec 2026. Asked for a waybill 24 Dec 2025, I was told it is being processed; followed up 29 & 30 Dec 2025 no response. 31 Dec 2025 emailed their business no response. 01 Jan 2026 they rep**** on WhatsApp that it will be shipped 2nd week in January. Monday morning 05 Jan 2026 asked for update, Tuesday Morning 06 Jan 2026 they reply asking how they can assist??? I Requested a refund, gave my bank details, was told the team will be in contact with me, I have been following up every day, This morning 08 Jan 2026, they asked for my email, but still nothing was send to me, still haven't received my order. I am about to report their business to the Ombudsman. People please do not buy anything big from them, they seems like ****mers. We are past the festive, if you have a back log than stop advertising, you will meet your biggest disappointment.