NOBODY EVER RESPONDS, PUTRID SERVICE !!!

I cannot begin to describe the awful service received from One Deal A Day. Being a regular customer, this was extremely disappointing.

I placed an incorrect order. I have tried to contact customer care via email on 21 and 24 May as well as Facebook before my order had been shipped to cancel my order but received an email days after advising that they are unable to do so. I was provided with details to send my parcel back with The Courier Company. My parcel was fetched on 2 July 2021 using an overnight courier service. I advised customer service on July 6 and again on July 16 attaching my waybill as well. No response was received. On July 20 I sent another email explaining my issue all over again and asking once again for a response. I finally received a response on July 22 asking if I would like a refund or store credit. I opted for a refund or whichever was quicker because I was extremely frustrated at this point and just wanted the refund concluded, An email was received asking for my POD from the courier company that I used, and I advised them I didn't have it and was advised that customer care had been requesting a POD from the company used, and they have not been responding to her. I then again sent through the waybill (which I had initially done in previous emails which nobody responded to) and was advised that customer service was unable to obtain any proof from the courier company. This was 13 days ago, and I have not received any feedback.

WHERE IS MY PARCEL WITH MY RETURN? WHEN WILL I RECEIVE SOME ACTUAL FEEDBACK FROM SOMEONE WHO WANTS TO ASSIST ? This is absolutely putrid service.