No Christmas present for my daughter

My parcel should have arrived on FRIDAY. Nothing has arrived. The policy of 10 working days were ignored and no feedback or communication regarding the situation. Eventually on Monday I received a waybill number from Churchill couriers to track my delivery but no movement on the parcel as from Monday just shows in Gauteng. Sadly the couriers have put down the phone in my ear 3 times and one deal a day sidi not communicate this issue to management as they said they would, and nobody contacted me so far. This parcel is my daughter's Christmas gift so at this stage we will not receive it in time. I have all the mails and inbox messages from fb and Instagram to show how I have tried to make contact with both institutions.